Frequently Asked Questions (FAQ)
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When will my order ship?
Orders placed before 12pm Pacific Standard Time will ship same-day and orders placed after 12pm Pacific Standard Time will ship the following business day.
How much is shipping?
Shipping in the continental US is free!
Do you ship internationally?
Unfortunately not. At this time, The WOW Ball is only available in the continental United States.
How do I track my order?
We will send a confirmation email to you with your tracking information as soon as your order has shipped.
How long will it take my order to arrive?
You can expect to receive your WOW Ball 2 to 3 days from the day of shipment.
Do you accept HSA/FSA?
Yes! We accept HSA/FSA cards. Simply enter your HSA/FSA card at checkout. If you have any questions or trouble using your HSA or FSA card, please reach out to thewowball@gmail.com.
Which size should I buy?
We recommend the 2.5 inch WOW Ball for most people. The 3-inch WOW Ball is great for larger feet (US Men’s size 13 and up or US Women’s size 11 and up).
How do I use the WOW Ball?
For first time use we recommend using a paracord pull height closer to the ball and rolling your foot on the WOW Ball on a surface like a yoga mat to help you get used to the rolling motion. This will also help you keep control of the ball and prevent it from slipping. For more details, check out our “How to use” video here.
Who is the WOW Ball for? What is plantar fasciitis?
The WOW Ball is made for people who struggle with pain associated with plantar fasciitis. Plantar fasciitis is a common problem that 1 in 10 people will experience in their lifetime. With proper treatment, 80% of patients with plantar fasciitis improve within 12 months. Symptoms are stabbing pain in the feet first thing in the morning with the pain often becoming worse at the end of the day. Source
What is the ball made of?
The WOW Ball is made out of wood, a renewable resource, and is the perfect hardness for targeting those naughty knots in the fascia. Our research team found that similar tools with rubber balls did not yield as good results as the WOW Ball. Even though wood is naturally antimicrobial, we do recommend using your WOW Ball with clean and/or socked feet.
What is your return/exchange policy?
We carefully inspect each WOW Ball before shipment to a customer and we guarantee our products against defects in functionality. If you have any issue with your WOW Ball, please reach out to our customer care team at thewowball@gmail.com. In the case of a functional defect, we will refund you or ship you a new WOW Ball (your choice), once we receive the functionally defective WOW Ball.
If you are unhappy with your WOW Ball and would like to return it, you will need to ship it to us and we will grant a refund for the purchase price once we receive the returned WOW Ball.
Where are your products made?
The WOW Ball is designed and handmade in Southern California. We appreciate your support of our small business!
Do you offer custom engraving?
We do offer custom engraving! Reach out to us at thewowball@gmail.com to give us more details for the customization you would like.
How long are your paracord pulls? Do you offer longer lengths of paracord pulls for taller people?
Our pulls are approximately 40 inches long and feature various shorter “heights”. Each WOW Ball is made to order, so if you need longer paracord pulls, please reach out to us at thewowball@gmail.com and we’d be happy to customize a solution for you.